Cruise America, the nation’s leader in class C motorhome sales and rentals, recently became aware of a situation that involved the canine companion of one of their customers, and leaped into action.
In September of 2012, Cruise America received a call from a customer, asking if there was any way he could rent a motorhome to transport his recently injured dog from Denver, Colorado to Tucson, Arizona. The dog’s owner, Dale Maddox, explained that his dog, Sandy, had been struck by an automobile and was currently in a cast. He said that she was in a weakened and immobile condition, and would not be able to fly in an airplane, as she could not be confined to a kennel in order to meet the requirements set by the airlines for canine travel.
When Cruise America received the request, all the rental motorhomes in the area had been previously reserved. However, thanks to the efforts of Customer Service Representative Lacey Skinner, who worked feverishly to find a motorhome for Maddox, the problem was solved and Sandy was successfully transported to her new Tucson home.
In a letter from Maddox to Cruise America Management, he stated, “I want you to know how appreciative and grateful I am to Cruise America for your high level of professionalism, dedication and service you provided … you cared to insure that my needs were not only met, but exceeded.” He added, “I am grateful for your approach to client satisfaction. It is the standard to follow in producing results for your customers, and in turn, producing results for your organization.”
Cruise America is not only tolerant of pets accompanying their owners on vacations, they welcome it. They feel that an RV rental with pets makes for even greater enjoyment. Unlike most rental companies, Cruise America doesn’t charge any special fees to renters who take their four-legged friends along (as long as there is no mess to clean up). Traveling in one of the Cruise America class C motorhomes is comfortable for pets as well, as there is plenty of room for them to move around.
So the next time you have the urge to travel, don’t let the lack or expense of pet care prevent you from leaving town. Let the professionals at Cruise America help you determine which size of recreational vehicle will be best for your traveling party, including your four-legged companion.
Cruise America offers their inventory of fully equipped, self-contained class C rental RVs and used motorhomes for sale on their website, as well as an extensive list of their rental and sales locations. This enables the public to research, review and make their selection according to their needs. On the site there are informative videos, featuring the many accommodations and convenient amenities that come with each model.
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