Dear Cruise America,
Please allow me to give you some background information to illustrate just how much we depended on Lacey during our reservation with Cruise America:
With my husband serving in the military, we are currently stationed overseas in Europe. This summer, we will be re-locating to the US.
We will have to report to the West coast. However, we have a few personal items that the military will not be moving for us currently stored on the East coast. With one of our cars having to cross the ocean and the other located on the West coast already, hauling our belongings by ourselves was impossible. We also discovered that renting a car and hauling a trailer was out of the option due to liability issues. So, really, with two little kids in tow, our only option for our cross country move was renting an RV, giving us enough space to bring the few extra personal items that wouldn't fit into the back of a car and make it an enjoyable trip for everyone involved.
We contacted Cruise America via your website last week to request a one way rental from Baltimore, MD to Seattle, WA, as there is a nine hour time difference … I happened to be lucky enough to get Lacey Skinner on the line. Not only did he drop what he was doing at the moment, but upon hearing my panicked voice, he promised me that while it would involve some work on his part, he would try his hardest to receive a positive outcome from our request. He proceeded to put various dates, various RV sizes, as well as various pick up and drop off locations into the system. From my understanding, this is a very time consuming process and we could not have been more thankful that he was willing to assist us in this matter by going the extra mile. I appreciate his activism immensely.
Less than 24 hours later, Lacey's hard work paid off and we received a positive outcome from him! Now, we are booked on our 14-day cross country trip with one of Cruise America's RVs and we are truly appreciative to Lacey for making this happen through sheer persistence and for giving our minds some peace before this big overseas move back to the US.
I would like to ask you to please make sure to recognize his commitment and dedication to your company … he goes far beyond the extra mile and does so with a re-assuring and positive attitude. Cruise America can pride itself on this loyal employee.
Thank you Lacey!
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